Cosmetic defects: Many refurbished Apple Watches are sold in "like new" condition.Here again, a credit card company may be able to bail you out if a vendor refuses to accept a return. Dell allows 30 days for refurbished storage products and servers, but only 21 days for other items. It might take you a little while to notice poor performance and defects in a refurbished product, so it helps to have at least one month to decide whether you want to keep it.Īmazon exceeds that standard, offering a refund or replacement for 90 days if the product is not working as expected. Some credit card companies will extend coverage on refurbished goods, too, as long as they come with a preexisting warranty.Īnd last, ask about the return policy. Individual eBay sellers offer warranties, too, as does the refurbished marketplace Back Market, so don’t be afraid to raise the question. But at Amazon and Best Buy, the warranty is good for only 90 days (though Amazon does offer a full year on its Renewed Premium products). Apple, Bose, Microsoft, and Samsung guarantee the refurbished items they sell for a full year. eBay’s Certified Refurbished products are protected for two years, using coverage provided by Allstate. (Third-party service Refurb Tracker will alert you when the Apple item you’re searching for appears on the refurbished market.)īe sure to look into the seller’s warranty plan. And iOS devices even get a new battery and shell. If you purchase a phone directly from Samsung, for example, where they prefer the term "certified re-newed," the company promises on its website that its phones will be “thoroughly inspected and updated to like-new condition.”Īpple restores its refurbished products with the same replacement parts used in the company’s new models. Sims, for example, is an ISO-certified seller with a 30- to 60-day warranty.Ĭonsider buying straight from the manufacturer, as well. If you’re not careful, you may get stuck with a refurbished iPhone that has a cheap third-party battery or charger. So it’s good to ask questions about parts and accessories before pulling out your credit card. Non-certified resellers might replace them with used parts instead. Companies that sell refurbished goods often offer warranties and money-back guarantees, for example.Īnd consumer protection organizations such as ISO (International Organization for Standardization) and R2 (Responsible Recycling) will certify refurbished retailers that demonstrate compliance to industry standards, Salgado says.Ĭertified resellers will replace defective parts with brand-new ones. That said, there are ways to protect yourself. Consumers have no way to determine the quality of replaced parts.” “You have thousands of online sellers offering products they refurbish themselves. “Seller-refurbished is similar to the Wild West,” says Carlo Salgado, e-commerce administrator at Sims Lifecycle Services. Not everyone defines refurbished the same way.
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